Terms & Conditions

1. Scope and acceptance of these Terms

These Terms and Conditions govern the use of nudalure.com and contracts for products purchased through the NUDALURE online store.

In these Terms, “NUDALURE”, “we”, “us” and “our” refer to TUVRINE COMMERCE GROUP S.R.L. “Customer”, “you” and “your” refer to the person using the website or placing an order.

By placing an order, you confirm that you have had the opportunity to read these Terms, the applicable product information and the policies referred to in these Terms before completing the purchase.

Mandatory consumer rights provided by applicable law remain unaffected.

2. Adult eligibility and legal capacity

NUDALURE operates an adults-only, 18+ storefront . You must be at least 18 years old and legally capable of entering into a purchase contract to place an order.

By creating an account, making an age confirmation or submitting an order, you represent that the age information you provide is truthful.

We may refuse or cancel an order before acceptance if we reasonably believe that the purchaser is under 18 or that an age declaration is false.

Where reasonably necessary and legally permitted, we may request information necessary to verify eligibility before accepting an order.

Personal data used for any such verification will be handled in accordance with our Privacy Policy .

A person who deliberately provides false information about their age may be responsible, to the extent permitted by law, for consequences directly caused by that false declaration. This does not transfer to that person obligations which applicable law independently imposes on NUDALURE.

3. Consumer storefront and personal use

The standard NUDALURE storefront is intended primarily for private consumers purchasing products for purposes outside their trade, business, craft or profession.

Products purchased through the consumer storefront must not be purchased for commercial resale without our prior written agreement.

We may review unusually large quantities, repeated connected orders or other activity that reasonably suggests commercial resale, fraud or deliberate circumvention of a purchase restriction.

Such a review does not remove consumer status or mandatory consumer rights where the purchaser qualifies as a consumer under applicable law.

A genuine business-to-business transaction may be accepted separately and may be subject to specific written commercial terms.

4. Products and product information

NUDALURE is the retailer and legal seller of products purchased through our store. Products may be manufactured by independent brands and manufacturers.

We take reasonable care to present product descriptions, specifications, materials, colours, dimensions, functions, compatibility information, warnings and product images accurately.

Colours may vary slightly according to display settings, photography and lighting. Manufacturers may also make non-material changes to packaging or presentation without changing the essential characteristics of the product.

We will not intentionally substitute a materially different product without your agreement.

Where a product contains digital elements, software or app-connected functionality, applicable statutory conformity rights also apply to those elements where required by law.

Customers must read and follow the instructions, warnings, cleaning guidance, charging information, compatibility information and storage instructions supplied with the relevant product.

5. Prices, VAT and delivery charges

Prices displayed on nudalure.com are shown in euros and include applicable VAT unless expressly stated otherwise.

The complete amount payable, including any applicable delivery charge, is displayed before you place your order.

Mainland Spain

• Correos Express: €5.00 flat delivery fee .
• SEUR / DPD: €6.00 flat delivery fee .

Mainland Italy

• DHL Express: €8.50 flat delivery fee .

Delivery is free for orders over €50 to mainland Spain and over €69 to mainland Italy.

The applicable free-delivery threshold (€50 for mainland Spain and €69 for mainland Italy) is calculated using the value of the products after applicable discounts and before the delivery charge is added.

Available delivery methods and the final amount payable are shown during checkout.

Further information is available in our Shipping & Delivery Policy .

6. Payment

Available payment methods are displayed during checkout and may vary according to destination, payment provider and technical availability.

By submitting the order using the final checkout control, you acknowledge that the order involves an obligation to pay the total amount displayed.

You must provide complete and accurate billing information and must be authorised to use the selected payment method.

Payment may be authorised or collected when the order is submitted in accordance with the payment method and payment provider used.

If an order is not accepted or cannot be fulfilled after payment has already been collected, the relevant amount will be reimbursed.

7. Orders and formation of the contract

Adding a product to the basket does not reserve that product.

After you place an order, we will normally send an automatic email acknowledging receipt of the order. That acknowledgement confirms that the order has reached our system but does not, by itself, constitute acceptance of the purchase contract.

Unless we expressly confirm acceptance earlier, the purchase contract for a product becomes binding when NUDALURE confirms dispatch of that product.

Where different products from an order are dispatched separately, acceptance may occur separately for each dispatched part of the order.

Before accepting an order, we may perform proportionate verification reasonably necessary for payment security, fraud prevention, adult eligibility, delivery feasibility or compliance with these Terms.

8. Availability, errors and order refusal

We make reasonable efforts to keep prices, availability and product information accurate. Technical, administrative or typographical errors may nevertheless occur.

Before an order is accepted, NUDALURE may decline, limit or cancel it and refund any affected payment where there are objective and reasonable grounds, including where:

• a product is unavailable;
• payment cannot be authorised or reasonably verified;
• the delivery address is outside an area we serve;
• information supplied with the order is materially incomplete, inconsistent or clearly incorrect;
• we reasonably believe that the purchaser is under 18 or has made a false age declaration;
• we reasonably suspect fraud, identity misuse, payment misuse or unlawful activity;
• an order appears to be intended principally for unauthorised commercial resale;
• there is an obvious pricing, stock or material product-information error; or
• acceptance would breach a legal, safety, carrier, supplier or destination restriction.

Where an obvious material error affects an order, we may contact you before acceptance and offer the opportunity to proceed using the correct information or cancel the affected item for reimbursement.

NUDALURE will not treat the legitimate exercise of a statutory consumer right, a good-faith complaint or a legitimate conformity claim as abusive behaviour.

We will not substitute an unavailable product with another product without your agreement.

9. Delivery destinations

nudalure.com currently delivers to mainland Spain and mainland Italy .

Spain

We do not currently deliver to the Balearic Islands, Canary Islands, Ceuta or Melilla.

Italy

We do not currently deliver to Sicily, Sardinia or other Italian islands.

Delivery is currently available to eligible street addresses only. We do not deliver to PO boxes.

Individual products must also be eligible for delivery to the selected destination. Any applicable product or destination restriction will be applied during checkout where relevant.

10. Processing, delivery and discreet packaging

Orders are normally processed within up to 24 hours on working days , Monday to Friday.

Orders placed during weekends or applicable public holidays normally begin processing on the next working day.

After processing and dispatch, delivery to the supported mainland areas of Spain and Italy usually takes approximately 1–3 working days .

Delivery times are estimates rather than guaranteed appointment dates and may occasionally be affected by public holidays, carrier disruption, severe weather, exceptional demand or other circumstances outside our reasonable control.

Unless another delivery period has been expressly agreed, products will be delivered within the period required by applicable consumer law.

NUDALURE orders are shipped in plain, discreet outer packaging . The outside of the parcel does not display NUDALURE branding or wording indicating the intimate nature of the contents, apart from shipping labels and information required for transportation and delivery.

Full delivery information is available in our Shipping & Delivery Policy .

11. Delivery responsibility, addresses and risk

Where the carrier is arranged by NUDALURE, NUDALURE remains responsible for the goods while they are being transported.

Risk of loss or damage passes to you when you, or another person nominated by you other than the carrier, physically receives the goods.

You are responsible for providing a complete and accurate name, street address, postcode, email address and other information reasonably necessary to fulfil and deliver the order.

Orders may enter fulfilment quickly, so address changes cannot be guaranteed once processing has begun.

Where a parcel is returned because of an incorrect or incomplete address, failure to take reasonable steps necessary to complete delivery or refusal without a lawful reason, reasonable actual return or re-delivery costs may apply where permitted by law.

This does not apply where the parcel was legitimately refused because it was visibly damaged or where another statutory consumer right applies.

Refusing a parcel or failing to accept delivery does not, by itself, constitute a clear exercise of the statutory right of withdrawal.

12. Cancellation and right of withdrawal

If you wish to cancel an order before dispatch, contact support@nudalure.com as quickly as possible.

Orders enter fulfilment quickly, so cancellation before dispatch cannot be guaranteed.

Subject to the statutory exceptions explained below, consumers generally have the right to withdraw from an online purchase without giving a reason within 14 calendar days from acquiring physical possession of the goods.

You can communicate your decision to withdraw by:

• sending a clear withdrawal statement to support@nudalure.com ; or
• using our online Withdrawal Form .

You do not need to give a reason for a valid statutory withdrawal.

When the online withdrawal function is used, NUDALURE will provide the acknowledgement of receipt required by applicable law without undue delay, including the relevant submission information and the date and time of submission.

Complete withdrawal, return and refund rules are provided in our Returns & Refunds Policy .

13. Intimate products and hygiene restrictions

NUDALURE sells intimate and hygiene-sensitive products, many of which are intended for direct bodily or intimate contact.

The statutory change-of-mind withdrawal right does not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once they have been unsealed after delivery .

Where this statutory exception applies, an intimate product cannot be returned merely because you changed your mind after its genuine hygiene seal, protective wrapping or equivalent hygiene protection has been broken.

Depending on the nature and packaging of the individual product, this may include intimate toys and devices intended for direct bodily contact.

Sealed lubricants, gels, intimate-care liquids and similar hygiene-sensitive goods may also cease to qualify for a change-of-mind return once their relevant seal has been opened or broken where the statutory hygiene exception applies.

Opening only the courier parcel or an ordinary outer retail carton does not automatically constitute breaking a hygiene seal.

A hygiene-related exclusion applies only to the relevant change-of-mind withdrawal right. It does not remove your statutory rights where a product is faulty, damaged, unsafe, incorrect or otherwise non-conforming.

14. Returning goods and change-of-mind return costs

After a valid withdrawal has been communicated, eligible goods must be returned without undue delay and no later than the statutory return deadline.

You must contact NUDALURE before sending the product so that we can provide the correct return destination and instructions.

Products may be fulfilled through different facilities, so the appropriate return destination may depend on the product and order.

The registered office of TUVRINE COMMERCE GROUP S.R.L. is not a general return warehouse .

For an eligible change-of-mind withdrawal, you are responsible for the direct cost of returning the goods .

The actual direct return cost may vary according to the parcel's dimensions and weight, carrier, return route and designated return location.

If NUDALURE offers to arrange return transportation for you, we will communicate the applicable cost before arranging it. If you agree, that direct return cost may be charged separately or deducted from the refund where legally permitted.

NUDALURE does not charge a separate administration, handling or restocking fee for the valid exercise of a statutory consumer withdrawal right.

15. Refunds following withdrawal

Following a valid withdrawal, NUDALURE will reimburse the eligible amount without undue delay and within the statutory period required by applicable consumer law.

Under the statutory withdrawal framework, reimbursement is generally due no later than 14 days after we are informed of the decision to withdraw .

For sales of goods, NUDALURE may withhold reimbursement until:

• we receive the returned goods; or
• you provide evidence that the goods have been sent back,

whichever occurs first, unless NUDALURE has offered to collect the goods itself.

Where goods are received before reimbursement is issued, they may be checked to establish the applicable return status, including the condition of any relevant hygiene protection and whether any lawful diminished-value deduction applies. Such verification does not extend the statutory refund deadline.

Unless otherwise agreed, reimbursement will be made using the same payment method used for the original purchase.

Where the complete order is validly withdrawn, reimbursement includes the price of the eligible returned goods and, where applicable, the cost of the least expensive standard delivery option offered for the order.

If you selected a more expensive delivery method than the least expensive standard option available, the additional delivery premium does not have to be reimbursed.

If the original order qualified for free delivery, no original delivery charge was paid and therefore there is no delivery charge to reimburse.

For a partial withdrawal, any reimbursement of the original delivery charge will be determined in accordance with applicable consumer law and the circumstances of the order.

Once NUDALURE has issued the refund, the time required for the funds to appear in your bank, card or payment account depends on your bank, card issuer or payment provider.

Full information is available in our Returns & Refunds Policy .

16. Damaged, incorrect, incomplete or faulty products

Your statutory rights where a product is damaged, incorrect, incomplete, unsafe, faulty or otherwise non-conforming are separate from the change-of-mind withdrawal right.

If there is a problem with a product, contact support@nudalure.com and provide your order number and a description of the issue.

We may reasonably request information or photographs needed to understand and investigate the issue, including images of the product, packaging, parcel or shipping label where relevant.

Depending on the circumstances and applicable law, statutory remedies for a non-conforming product may include:

• repair;
• replacement;
• a proportionate reduction in price; or
• termination of the contract and reimbursement where the applicable legal conditions are satisfied.

You will not bear the necessary return shipping cost for an accepted damaged, incorrect, incomplete, faulty or otherwise non-conforming product claim.

Any manufacturer's commercial guarantee is additional to, and does not replace or reduce, statutory rights against NUDALURE as the seller.

Spain

For new consumer goods supplied to consumers in Spain, the seller is generally responsible for a lack of conformity that becomes apparent within three years from delivery , subject to the applicable mandatory legal rules.

Italy

For new consumer goods supplied to consumers in Italy, the statutory legal guarantee of conformity generally lasts two years from delivery .

Any stronger mandatory consumer rights applicable in the individual circumstances remain unaffected.

17. Safe and responsible product use

NUDALURE products are intended for responsible adult use.

Customers must follow the instructions, warnings, cleaning requirements, charging guidance, compatibility information and storage recommendations supplied with the relevant product.

Do not continue to use a product that appears damaged, defective or unsafe.

Products should be stored responsibly and kept out of the reach of children and minors.

Unless expressly identified and lawfully marketed as such, general intimate-wellness products and website information are not medical diagnosis or personalised medical advice and should not be treated as a substitute for appropriate professional medical care.

Nothing in this section excludes or limits mandatory product-safety, product-liability or consumer-protection obligations.

18. Exchanges

NUDALURE does not currently operate a general direct exchange service for change-of-mind purchases.

If you want another eligible product, colour, size or version, the usual procedure is to return the original eligible product under the applicable return rules and place a new order.

This does not affect a statutory right to replacement where replacement is an available remedy for a faulty or otherwise non-conforming product.

19. Promotions and discount codes

Promotions and discount codes may be subject to their own clearly stated conditions, including eligibility requirements, validity periods, minimum order values and excluded products.

Unless a promotion expressly states otherwise, discount codes cannot be exchanged for cash or applied retrospectively to an order that has already been completed.

NUDALURE may refuse an unaccepted order or promotional entitlement where there are objective and reasonable grounds to believe that a promotion was obtained or used fraudulently or that multiple accounts, identities or orders are being deliberately used to circumvent a stated limit.

Mandatory consumer law prevails over any inconsistent promotional condition.

20. Customer accounts

Customers may be able to purchase as guests or create an optional customer account.

You are responsible for keeping your login information confidential and for providing accurate account information.

Please contact us promptly if you believe that your account has been accessed without authorisation.

We may proportionately suspend or restrict an account where reasonably necessary because of suspected false age information, fraud, payment misuse, identity misuse, security threats, unlawful activity, harassment or deliberate operational disruption.

Account restrictions do not remove rights arising from an already accepted order and do not prevent a customer from making a good-faith complaint or exercising a mandatory legal right.

21. Website use and intellectual property

The NUDALURE name, original website design, written content, graphics and other original materials are owned by or licensed to TUVRINE COMMERCE GROUP S.R.L. and are protected by applicable intellectual-property laws.

Third-party trademarks, product names, product images and other third-party materials remain the property of their respective rights holders.

Website material must not be systematically copied, scraped, republished, sold, commercially exploited or used to create a competing database or catalogue without appropriate authorisation.

You must not use the website unlawfully, introduce malicious software, bypass security controls, attempt to gain unauthorised access to customer accounts or connected systems, or deliberately interfere with the operation of the website.

22. Fraud prevention and payment disputes

NUDALURE may use proportionate payment-verification, fraud-prevention and order-risk controls.

Information reasonably necessary to investigate an order may be shared with payment providers, banks, carriers, fulfilment partners, professional advisers, insurers or competent authorities in accordance with applicable law and our Privacy Policy.

If a payment dispute or chargeback is raised, NUDALURE may provide the relevant payment provider or bank with evidence concerning the order, payment, dispatch, delivery, withdrawal, return, refund and relevant communications.

A chargeback or payment dispute does not replace the statutory withdrawal procedure or statutory product-conformity remedies.

Nothing in this section prevents a customer from raising a legitimate payment dispute or exercising a statutory right.

23. Liability

Nothing in these Terms excludes or limits:

• mandatory consumer rights;
• liability for fraud or fraudulent misrepresentation;
• liability for death or personal injury where such liability cannot legally be excluded;
• mandatory product-safety or product-liability obligations; or
• any other liability that applicable law does not permit us to exclude or restrict.

NUDALURE is responsible for losses for which it is liable under applicable law and these Terms.

Because the standard storefront is intended for private consumers, NUDALURE is not responsible for purely commercial losses, loss of profit or loss of business opportunity resulting from use of the consumer storefront, to the extent permitted by law.

We are not responsible for delay or failure caused solely by events genuinely outside our reasonable control.

This does not remove mandatory consumer rights concerning delivery, cancellation, reimbursement or non-conforming products.

24. Personal data and cookies

Personal data is processed in accordance with applicable data-protection law and our Privacy Policy .

Information about cookies and similar technologies is available in our Cookie Policy .

25. Complaints and alternative dispute resolution

If you have a complaint, please contact NUDALURE first so that we have an opportunity to investigate and try to resolve the matter directly.

Email: support@nudalure.com

Please include your order number and enough information for us to understand the issue.

Romanian Alternative Dispute Resolution — ANPC SAL

TUVRINE COMMERCE GROUP S.R.L. is established in Romania. Consumers may find information about the Alternative Dispute Resolution service of the Romanian National Authority for Consumer Protection (ANPC) at:

ANPC — Alternative Dispute Resolution (SAL)

Cross-border consumer assistance

If you live in Spain, Italy or another EU Member State and have a cross-border dispute with NUDALURE, you may contact the European Consumer Centre in your country of residence.

The European Consumer Centres Network provides information and assistance to consumers in cross-border disputes within the European Union, Iceland and Norway.

European Consumer Centres Network — ECC-Net

EU alternative dispute-resolution bodies

The European Commission maintains a current list of recognised consumer alternative dispute-resolution bodies.

EU Consumer Redress — Dispute Resolution Bodies

Spain and Italy

NUDALURE does not currently claim membership of, or a prior contractual commitment to participate in, a particular voluntary Spanish or Italian consumer arbitration or ADR scheme.

Where an applicable rule requires us, after an unresolved consumer complaint, to identify a competent ADR body and state whether we are required or willing to participate in the relevant procedure, the required information will be provided to the consumer on a durable medium.

The availability or use of an alternative dispute-resolution mechanism does not remove a consumer's right to pursue another remedy available under applicable law.

26. Governing law and jurisdiction

These Terms and contracts concluded through nudalure.com are governed by Romanian law.

However, where you are a consumer habitually resident in another EU Member State to which NUDALURE directs its commercial activities, this choice of Romanian law does not deprive you of mandatory consumer protections that would otherwise apply under the law of your country of habitual residence.

Nothing in these Terms requires a consumer to give up a mandatory right concerning the court or jurisdiction before which a claim may legally be brought.

27. Changes to these Terms

We may update these Terms where reasonably necessary to reflect legal, regulatory, operational, technical or website changes.

The Terms applicable to a purchase are normally those made available to the customer when the relevant order is placed.

Later changes will not retrospectively remove rights arising from an existing contract unless required by law or expressly agreed where such agreement is legally permitted.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.