Shipping & Delivery

1. Where we deliver

NUDALURE currently delivers orders placed through nudalure.com to mainland Spain and mainland Italy .

Spain

Delivery is available to valid street addresses within mainland Spain.

We do not currently deliver to the Balearic Islands, Canary Islands, Ceuta or Melilla.

Italy

Delivery is available to valid street addresses within mainland Italy.

We do not currently deliver to Sicily, Sardinia or other Italian islands.

2. Delivery charges

Mainland Spain

• Correos Express: €5.00 flat delivery fee .
• SEUR / DPD: €6.00 flat delivery fee .

Mainland Italy

• DHL Express: €8.50 flat delivery fee .

Free delivery on orders over €50 after coupons and discounts for mainland Spain and €69 after coupons and discounts for mainland Italy .

The applicable free-delivery threshold is calculated from the value of the products in your order after coupons and discounts and before the delivery charge is added .

Available delivery methods and the final delivery charge are displayed during checkout before you place your order.

3. Order processing

Orders are normally processed within up to 24 hours on working days , Monday to Friday.

In normal circumstances, an order placed on a working day is prepared and dispatched by the following working day.

Orders placed during weekends or public holidays normally begin processing on the next working day.

Working days are Monday to Friday, excluding applicable public holidays affecting the fulfilment location or destination.

4. Estimated delivery times

Once an order has been processed and dispatched, delivery to mainland Spain or mainland Italy usually takes approximately 1–3 working days .

Processing time and delivery time are separate. For example, an order may be processed and dispatched on the next working day and then enter the carrier's 1–3 working-day delivery period.

Delivery times are estimates rather than guaranteed appointment dates. Delays can occasionally occur because of courier disruption, severe weather, unusually high order volumes, public holidays, transport disruption or other circumstances outside our reasonable control.

Unless a different delivery period has been expressly agreed, your order will be delivered within the period required by applicable consumer law.

5. Discreet packaging

Your privacy matters to us.

NUDALURE orders are sent in plain, discreet outer packaging . There is no NUDALURE branding or wording on the outside of the parcel indicating the intimate nature of its contents.

The parcel will still display the shipping labels and delivery information required for the carrier to transport and deliver it correctly.

6. Tracking your order

Tracking information is sent automatically by email once it becomes available after dispatch.

The tracking information allows you to follow the progress of your parcel through the relevant carrier network.

If your tracking has stopped updating for an unusual period, shows the parcel as delivered when you have not received it, or your parcel has not arrived after the estimated delivery period, please contact NUDALURE Customer Care and include your order number.

7. Delivery responsibility and risk

Where NUDALURE arranges the carrier, NUDALURE remains responsible for the goods while they are in transit.

Risk of loss or damage passes to you when you, or another person nominated by you other than the carrier, physically receives the goods.

If a parcel is lost or damaged while being transported by a carrier arranged by NUDALURE, we will investigate the matter and provide the remedy required under applicable consumer law.

8. Delayed or undelivered orders

If your order is taking longer than expected, please contact us so that we can investigate its status with the carrier.

An estimated 1–3 working-day transit time does not remove or limit your statutory delivery rights.

Unless another delivery period has been agreed, applicable EU consumer rules require goods to be delivered without undue delay and no later than 30 days after the contract is concluded .

If delivery does not take place within the agreed period or the applicable legal period, you may ask us to complete delivery within an additional reasonable period. If delivery is still not completed within that additional period, you may have the right to terminate the affected contract and receive the applicable reimbursement.

An additional deadline may not be required where NUDALURE has refused to deliver, where delivery by the agreed date was essential in the circumstances of the contract, or where you informed us before the contract was concluded that delivery by a specified date was essential.

9. Delivery addresses and address changes

Please check your name, street address, postcode, email address and, where requested for delivery, telephone number carefully before placing your order.

Orders enter fulfilment quickly. If you notice an error or need to request an address change, please contact us as soon as possible.

We will make reasonable efforts to update the delivery information, but an address change cannot be guaranteed once the order has entered processing or has been handed to the carrier.

If you wish to cancel an eligible purchase, your statutory rights are explained in our Returns & Refunds Policy and you can exercise an applicable withdrawal right through our Withdrawal Form .

10. Missed, refused or unsuccessful deliveries

Customers are responsible for providing a complete and accurate delivery address and for following reasonable delivery instructions provided by the carrier.

A parcel may be returned to the fulfilment location if:

• the delivery address supplied was incorrect or incomplete;
• delivery could not be completed after the carrier's permitted attempts;
• the customer could not be reached where customer action was reasonably required to complete delivery; or
• the parcel was refused without a lawful or product-related reason.

Where a parcel is returned because of an incorrect address or an unsuccessful delivery attributable to the customer, reasonable actual re-delivery or return costs may apply where permitted by law. Any applicable cost will be explained before a further shipment is arranged or a deduction is made.

This does not affect your rights where the parcel was legitimately refused because it was visibly damaged or where you are exercising another statutory consumer right.

Refusing a parcel or failing to accept delivery does not by itself constitute a clear withdrawal from the purchase. If you wish to exercise the right of withdrawal, please notify NUDALURE directly.

11. Damaged parcels

If possible, inspect the parcel when it is delivered.

If the packaging or product appears damaged, please:

• take clear photographs of the parcel, shipping label, packaging and affected product;
• keep the packaging and all supplied components; and
• contact NUDALURE Customer Care as soon as reasonably possible.

Please include your order number and a brief description of what happened.

Do not return a damaged product before receiving the appropriate return instructions from us.

Where an item was damaged in transit or is otherwise non-conforming, your applicable statutory consumer rights remain unaffected.

12. Current delivery markets

At present, nudalure.com accepts delivery addresses only in the supported mainland areas of Spain and Italy described in this Policy.

We may introduce additional European delivery destinations in the future. This Policy will be updated when additional destinations become available through the website.